Website maintenance you can see being done

A new site is up to date on the day it launches. From then on the software underneath keeps releasing fixes, and the gap widens every month you leave it.

Sites with many plugins, such as a typical WordPress build, need the most attention. A site with few moving parts needs less, and we will say so.

Usually, yes. We begin with an audit of the code, hosting and access. If the site is sound we take it on as it is. If it has problems that make it unsafe to maintain, such as unlicensed plugins or software that is no longer supported, we list the repairs needed first.

Occasionally the honest answer is that a rebuild would cost less than keeping an old site alive.

Response times are set out in your plan, in writing, along with the hours they apply to and how to reach us. We would rather you read the commitment in the plan than rely on a line of marketing copy.

Some causes sit outside our control, such as an outage at your hosting company or payment provider. In those cases we report what is happening, deal with the provider where we have access, and keep you informed until service returns.

Edits to what is already there: text, images, prices, opening hours, team members, or a new article that uses an existing layout.

New page designs, new features and integrations are project work. We quote those separately so the monthly fee stays predictable.

We isolate the site, find how the attacker got in, restore a clean backup, apply the missing fix and change the passwords. You receive a written account of what happened.

No maintenance plan can promise that a site will never be breached. Updates, backups and monitoring lower the likelihood and shorten the recovery. If personal data may have been exposed, you may have a duty to report it. Take advice from your legal adviser or regulator.